Complaint Form

We want your experience with Palace Bingo Clubs, Casinos, Websites and other Palace entertainment venues to be truely enjoyeable and our staff will do their very best to provide the best service possible.

If, however, we fail to meet or exceed your expectations then Patrick Duffy, the Managing Director of Palatial Leisure, will do his best to put things right. Patrick reviews all complaints personally and so you can be sure that your comments reach the very top.

If you have a complaint then you may contact us by either filling in the complaints form below, emailing complaints@thepalaces.com or calling one of our clubs or locations by phone or in person. Any complaints made via email or using this form will be directed to Patrick and he can also be emailed directly at patrick@thepalaces.com

First Name:
Surame:
Address:
Town / City:
County:
Postcode:
Email:

Please provide as much infomation as you can about your complaint. The more information that you provide the easier it will be for us to help you.